Hostgator Web Hosting Reviews

When starting your own website, one of the main concerns is to find a reliable hosting. A host that is unreliable can be a problem for website owners, especially if a business relies on the website to produce sales. This is why choosing a quality host will save you a lot of headaches in the long-run.

This web hosting review for HostGator will give you an insight into one of the most well-known hosting solutions on the internet. It will go into detail the pros and cons of their services as well as discuss the HostGator plans and pricing.

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Hostgator Company Background

HostGator is a privately owned company that currently hosts over 8 million domains with more than 400k customers in 200 countries. It was founded in 2002 by Brent Oxley and he remains the CEO of the company till this day.

Originally based in Florida, the company’s rapid expansion lead to their headquarters moving to Texas. Their base is in Houston and their office is located in Austin. They also have subsidiaries in India and an office in Brazil. The overall number of staff on their payroll was in the vicinity of 500 in 2011 and it has now grown to 850 employees.

In 2012 a company named The Endurance International Group (EIG) acquired HostGator for $225 million. EIG also happens to be the owner of other hosting companies such as HostMonster and Bluehost, meaning that HostGator has solid financial backing.

HostGator has an eclectic range of services but their focus appears to be budget shared hosting plans that are very competitive.

HostGator’s Better Business Bureau Rating (BBB)

From checking the BBB rating site for HostGator, it is reassuring to see that they have been registered since the 5th of January 2008. They have an A+ rating, which is the highest you can achieve.

A closer look into their rating shows that they have had over 274 complaints over the last 3 years. This might seem bad on the surface, but it is a reassuring thing to see that all of these complaints have been resolved and closed. It is natural that from time to time, there are customers who have different needs and expectations of the service. The main thing to be concerned about is that they were resolved.

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Hostgator Plans and Pricing

Hostgator has 3 types of plans available if you are looking at their shared hosting plans. These are the Hatchling Plan, the Baby Plan and the Business Plan. Here is an overview of the 3 plans:

Hatchling Plan

  • Host a single domain
  • One click install of scripts/applications
  • Bandwidth that is Unmetered
  • SSL certificate that is shared

At the time of writing the Hatchling plan is available for as low as $2.78 per month on a 3 year contract.

Baby Plan

  • Host Unlimited Domains
  • One click install of scripts/applications
  • Bandwidth that is Unmetered
  • SSL certificate that is shared

At the time of writing the Baby plan is available for as low as $3.98 per month on a 3 year contract.

Business Plan

  • Host Unlimited domains
  • One click install of scripts/applications
  • Bandwidth that is unmetered
  • Private SSL and IP for FREE
  • Toll Free Number for FREE

At the time of writing the Business plan was available for $5.98 per month on a 3 year contract.

HostGator also offers hosting plans for those who need more than just a shared hosting plan. These include Virtual Private Server (VPS) hosting, Cloud Hosting, WordPress Hosting, Dedicated Servers or Reseller Hosting.

To make sure you get the best deal with HostGator do a quick google search and look for the latest discount coupons.

Feature Overview of HostGator Hosting Plans

  • Unlimited Bandwidth, subdomains, email accounts and FTP accounts
  • Control panel that is easy to use
  • 9% guarantee on service uptime
  • Free Sitebuilder by Weebly
  • Over 4,500 website templates included FREE
  • Free website transfer, domain transfer
  • 52 scripts which can be installed with one click – included FREE
  • $100 voucher for Google Adwords
  • $100 Yahoo/Bing Credit
  • Application Hosting – Install scripts to over 75 open source programs such as WordPress, Joomla, Magento and Mediawiki.

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Support and Customer Service

According to their website Hostgator offers customer support “24 hours, 7 days a week 365 days a year”. This is done through ticketing system (email), live chat, and phone. This is a positive thing as they are available to help you, no matter what are the circumstances.

They also automatically backup your data weekly and monitor the servers your website are hosted on 24/7. If you want to help yourself, you can view an online support portal with over 500 video tutorials and more than 680 help articles. There is even a HostGator community forum for you to ask questions.

Extras

For the environmentally aware, Hostgator is an environmentally conscious green web hosting company. They invest in Wind Energy to offset the emissions created from servers and they also purchase certified renewable energy credits.

Money Back Guarantee / Cancellation Policy

Hostgator offers a full 45 day money back guarantee with no contract. As long as you contact them within the first 45 days, you will receive a full refund.

the hostgator guarantee and customer support

Hostgator Reviews from their Customers

After searching the web for customer reviews on HostGator, and sifting through the spam and affiliate reviews I summarized a few common points from their feedback. Here is what I found:

Pros

  • Hostgator is an established company and has been in business for more than a decade
  • You can get a full refund of your contract, if you contact HostGator within the first 45 days.
  • If you cancel after this period you will receive a prorated refund. This is a refreshing change as it is not very common among the web hosting industry.
  • Large variety of services that are customizable to any website.
  • Cpanel is included – an easy to use and navigate-able system.
  • Phone support are native English speakers

Cons

  • Price – they’re not cheap
  • Free Domain is not included – other hosting companies offer a free domain upon sign up
  • Hatchling plan only offers one domain
  • Although HostGator does resolve all support problems, the wait times have increased.

FInal Verdict

HostGator is an excellent choice for shared web hosting with a variety of plans to suit your budget and needs.

Click Here to Get Started and Visit the official HostGator Website